From your Dashboard, click the orange '+ Create Album' button. Give it a title (e.g. 'San Martin Plaza') and set your prices. Each album represents one event or location where you take photos.
How do I upload photos?
From the Dashboard, click the Upload button. You can drag & drop photos or pick them from your computer/phone. Pronto processes them automatically: detects faces, adds a watermark to protect them, and indexes them for face search.
How do tourists access my photos?
From the navigation menu click QR. Pronto generates professional cards with your unique QR in 6 different styles. Print them or download as PDF to hand out. The tourist scans, takes a selfie, and finds their photos automatically — no signup required.
Do I need Stripe to start?
To receive money from sales, yes. It takes 1 minute: go to Profile → Set up bank account. Stripe asks for basic info (name, bank, etc.) and you are done. While not configured you can still upload photos and create albums, but tourists won't be able to pay you.
How many photos can I upload?
Free plan: up to 500 photos per album. Pro plan: up to 1,000 photos. Ultra plan: unlimited. You can have multiple albums, so even on Free you can manage many events.
How does face recognition work?
When you upload, Pronto uses AWS Rekognition to detect faces in each photo and indexes them. When a tourist takes a selfie, we compare it against the album's index and return only the matching photos. Each album has its own face collection — totally isolated.
How do I edit my prices?
Go to Dashboard → Edit Album. You can configure 4 price tiers: single photo, 5+ photos (discount), 10+ photos (more discount), and full album. Prices can be any amount you choose.
Can I have multiple albums?
Yes — but only one is active at a time (the one your QR points to). You can create and archive as many albums as you want. Each time you change events, activate a different album from the Dashboard.
What is Pronto's commission?
Free plan: 20% commission per sale. Pro plan ($19/month): 7% commission. Ultra plan ($39/month): 2% commission. You always receive 80% / 93% / 98% of the price you set — clean, no extra deductions.
When do I receive the money?
Stripe deposits to your bank account automatically, usually within 2-7 business days after each sale. You can check the status of every payout from your Stripe Dashboard (link available in your Profile).
Who pays the Stripe processing fee?
The tourist pays it as a transparent 'Service fee' at checkout (about $0.30 + 2.9%). That way you receive the full price you set, with no hidden deductions. For example: if you sell a photo at $10, the tourist pays $10.61 and you receive $8.00 (Free plan).
How do I change my plan?
Go to Profile → Pricing. You can upgrade to Pro or Ultra anytime. Plans are paid monthly via Stripe and you can cancel anytime — your account simply reverts to Free at the end of the billing period.
How do I issue a refund?
From your Stripe Dashboard you can issue partial or full refunds for any sale. Pronto's commission and the Stripe fee are also refunded proportionally.
How do I change my password?
Go to Profile → Security to change your password. If you forgot it, use the 'Forgot password?' link on the login page to reset it via email.
How do I update my profile and avatar?
Go to Profile to update your name, bio, social links, and avatar. The avatar appears on your QR cards and your public profile.
Is my data safe?
Yes. Photos are stored on AWS S3 with encryption at rest. Payments are processed by Stripe (PCI-DSS Level 1 certified). Pronto never sees or stores credit card data. Tourist selfies are deleted after the search and never linked to a public profile.
How do I delete my account?
Email support@myprontoapp.com from your registered address and we will permanently delete your account, photos, and all associated data within 30 days. Pending payouts will be processed first.
Question not here?
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